Web Site Support

Home Customer Support Web Sites

Address Bar Icon (favicon)

By default, we add the WebValence icon to all sites that we host. We recommend that you design your own address bar icon and replace ours with yours.

Ecommerce Administration and Maintenance

WebValence shopping Kiosks use a database to hold a product catalog, customers, and orders. Interact with this database in part of our web site called the Ecommerce Back Office. Here you can update your kiosks, products and services.

Frequently Asked Questions about Blogs and Web Sites

Blog FAQs

Web Site FAQs

Maintaining Web Pages

Web sites are updated with various authoring tools such as: Contribute, Dreamweaver, GoLive, and Front Page. Access to the web site is provided by various types of file transfer including FTP, SFTP, WebDAV, and Apple File Sharing.

Help with Web Site Maintenance

Media Viewing and Preparation

Various kinds of media may be served from your web site. Here's some convenient reference material that you may want to include for your visitors.

Help with viewing PDF

Help with viewing Videos

Help with preparing Videos for Web delivery

Password Protected Areas

To request a password protected folder, email support. Specify the name of the folder on your site, a user name, and password. To update an already established Password Protected area, browse to:

http://yoursitename.suffix/cgi-bin/user_manage?realm=yoursitename

Search Engine Optimization

Search Engine Optimization (SEO) refers to site updates that are oriented to improving positioning on search engine results listing. We provide SEO services, and design new web sites with search engine ranking in mind.

More on Search Engine Optimization Services

Planning for Improved Search Engine Results

Scripting Web Pages

Scripting and scripts are used to add special features to web pages. Form to Email, where visitors fill out a form and send it to the web site owner is a typical example. Ezine suscription management is another typical example.

Help with Web Site Scripting

Visitor Counters

We don't recommend using visitor counters. If you want to know about web site visitor behaviors, use Web Analytics, see below.

Visitor Stats (Web Site Stats)

Visitor stats are available and can be analyzed with various programs. We currently support: Analog, AXS, and Funnel.

Web Analytics

Web Analytics is the study of web site visitor behavior, in the context of business goals.

Google provides a free web analytics service. To begin using this service, the site owner must establish an account with Google, and update each of the pages on her web site with a snippet of code that notifies Google each time a page from the web site is requested. The service provides extensive reports which may be helpful in planning upgrades and sharpening content.

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