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Using Portable Document Files

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What is Portable Document Format (PDF)?

If you've ever tried to open a file that someone has sent to you and seen nothing but garbled symbols, you'll readily understand the need for a universally accessible file format. This why many people who make documents available electronically use PDF, or Portable Document Format.

PDF bundles all original text, graphics, fonts, and formatting so that the document can be viewed and printed in the format the author intended. Anyone who has a copy of Acrobat Reader, which is free, can read a PDF file. You can identify this type of file because it will have a .pdf filename extension, for example myfilename.pdf.

Users of newer Apple computers don't need the Acrobat Reader because MacOS X understands how to read and write PDF documents.

I can't seem to download or view a PDF file. What should I do?

First, you should make sure you have a current copy of Acrobat Reader. You can download the most recent version at http://www.adobe.com. Be sure to uninstall any older versions first.

In many cases, this is all you'll need to do. If the link to the PDF is contained in an Email message you received, simply click the link and the file should download automatically and open in Acrobat Reader. If the link is on a web page, just click it and the PDF will either open within your browser window or it will launch Acrobat Reader separately and open the PDF within the program.

When I click the link, nothing happens

If the link is in an Email message and clicking it does nothing, copy and paste the address into the address bar of your web browser and hit return. This should yield the same results as clicking a link on a web page.

If the link is in a web page and clicking it seems to do nothing, place your mouse pointer on the link and right-click the link (Mac users use Control + Click). Select "Save link as" or "Download Link to Disk." Select a file on your hard disk that you can easily remember and save the file there. Then open Acrobat Reader, choose File: Open, find the PDF document on your hard disk and select it to open.

My browser window fills with gibberish

A browser window full of gibberish means that your browser hasn't been told how to display PDF documents, or has forgotten. The best solution is reinstall Adobe Acrobat. Get it at http://www.adobe.com

My browser window just goes blank and nothing happens

To learn more about this issue, please visit http://support.microsoft.com and view Article ID: Q177321.

I have a problem not covered here or I tried your suggestion and it failed

There is a wealth of help and information available at Adobe Acrobat Support.

You can also try Emailing the site owner or merchant to have them send you the file as an Email attachment or in a print version.

 
 

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