Web Sites and Ezine Design and Hosting
Ecommerce Help
This content is duplicated from the "Help" section of the Ecommerce office.Changes in my Ecommerce back office don't appear on my Kiosk?
Use the "Preview" link from the Kiosks page to see changes in your Kiosk and Product settings immediately. This link ensures that your Session cache is reloaded with your up-to-date changes.
Where can I find the HTML to adjust the way products on my Kiosk are displayed?
You can affect the way that products are displayed in two main ways.
- Change your Kiosk arrangement from the Kiosk > Update page.
- Change the cascading style sheet that is used in your Kiosk. The style sheet for each Kiosk is found near the top of the "Page Header" field on the Kiosk > Update page. Look for the CSS starting with a line: "<style type="text/css">"
Synopsis of the various style rules and their intended use.
- tocText - Table of Contents text
- tableText - Kiosk, shopping cart, and purchasing pages text
- pageText - Style text outside of the kioskTable and shopTable on all pages
- reqdText - Required entries on the payment page text labels
- headings - Sub headings on the shopping cart and purchasing pages
- productTitle - Product title text
- productPrice - Product price text
- kioskTable - Style the table enclosing the Kiosks products
- shopTable - Style the table enclosing the shopping cart
- #scTitle - Page title appearing at the top of the body of each page
- #scOrder .shopTable - Style that table enclosing the order
How do I change the order that products are viewed on my Kiosk?
Enter a number, like 010, 020, 030 ... in the "rank order" field on the products page. Products are displayed according to their rank order.
How do I add a product to my Ecommerce? When do added products appear on my Kiosk?
The easiest way to add a product is to dupe (duplicate) an existing product that is like the one you are adding. When you dupe a product, you are immediately shown the new one. Be sure to change the product description so that you will be able to identify and distinguish your different products, update the product description, price and anything else that is different.
Visitors will be able to see your new product when you have assigned it to your Kiosk page and set Status to Active.
Should I delete old Products, Orders, Customers? Does deleting products, orders, customers cause anything else to be deleted?
Deleting products, orders, customers is permitted. Deleting a product does not delete any customers or orders. A potential complication is that you will not be able to search for customers that bought a product from a drop-down list of products, on the Customers page.
Deleting an order causes all line-items on the order to be automatically deleted and you will not be able to search for customers by product when their orders have been deleted.
Deleting a customer causes all his orders to be automatically deleted. Deleting customer "A" does not affect custormer "B", nor her orders.
Some of my customer and order records are duplicated. How should I deal with this?
A customer record is initialized when the order is taken and is updated when payment is taken. Duplicate customer records will be created if the Ecommerce system is unable to identify a customer as a repeat customer, or if the shopper pushes the Purchase button on the bottom of the shopping cart page twice.
You can delete a duplicate customer record. Keep in mind that deleting a customer record will delete any orders that were associated with that customer record.
Why is my customers page not displaying anything?
Recording customers is required for off-line authorization and is included in the eMarketing option. If you didn't opt for the eMarketing option, then your customers aren't displayed.
The eMarketing option has several advantages.
- All customers and their purchases are recorded and can be used via the back office.
- Select customers who purchased a given product or service.
- Send them a related offer, conveniently from the back office.
- Transform one-time customers into repeat customers.
- If they purchased before, they will be more likely to purchase again.
To enable eMarketing, send a request to support@webvalence.com
How can I change the Email messages that are sent when people purchase from my site?
Change the confirmation message on the Kiosks > Update page. Each Kiosk may have a different Email confirmation message.
Change the delivery instructions for each specific product on the Products > Update page. Each product may have it's own associated delivery information.
What is the Security Code?
The security code, found on the back side of credit cards is required by some gateways. If your gateway requires this, you make sure it is collected by selecting the relevant check box on the merchants setup page. The purchasing form will then require the security code.
Can I use my eCommerce account with more than one web site?
Yes. The basic eCommerce account supports up to two kiosks, which are intended to be used with your WebValence hosted web site. You are welcome to link to your kiosks from any number of additional web sites.
What are the limitations on the number of products in my Ecommerce?
There are presently no limits on the total number of products. However, keep in mind that kiosks are limited to displaying 65 products. If you have more products, consider breaking them into groups and displaying the groups on separate kiosks. This will probably be a more effective display, anyway.
Purchase additional Kiosks at only $5 per month. To purchase another Kiosk, send a request to support@webvalence.com
How do I setup promotional codes discounts?
Use promo codes to give a discount to special people who have been given the code. Setup your promo code, the associated discount, and the promo validity period on the Promos tab. Once established, a promo code will give a discount on all items purchased from the Kiosk that you specify.
What if the Price for the Order totals $0.0 with Discounts?
Free orders are permitted. The ordered Items will be delivered but the order will not be sent to a gateway and no money will be collected.
